We only list public contact entry points and template guidance; please verify carefully.
Guide to Collective FTC Complaint Submission
Privacy reminder
Do not share screenshots containing names, emails, addresses, bills, or other personal information on public platforms. If you keep a screenshot, make sure to redact all personal data.
Core goal
Submit a complaint through the FTC’s official channel to create a formal, trackable record. If the online portal is inaccessible, use the email option as a fallback.
FTC email: opa@ftc.gov (use only if the portal is unavailable)
Complaint process (step by step)
Open the portal: ReportFraud.ftc.gov (US region recommended).
The site is in English; use your browser’s translate feature if needed.
Category: Online Services / Subscription (preferred) or Something else (fallback).
Report details: select Yes for “paid,” then fill out the rest based on your situation.
Company info: select Yes, then enter OpenAI / ChatGPT, 3180 18th Street, San Francisco, CA 94110, legal@openai.com.
Problem details: use the prompt below to draft a formal English complaint letter.
Do NOT use this template verbatim. Ask an AI to rewrite it before sending.
Complaint prompt
English Prompt
Please draft a formal complaint letter to the U.S. Federal Trade Commission (FTC) based on the facts below. Format: formal business letter. Tone: objective, serious, fact-based. Structure: clearly state the facts, then explain how the behavior may violate consumer protection principles. Purpose: request that the FTC open an investigation into OpenAI’s conduct. Language: fluent, professional English.
Reference angles (safe phrasing)
Gap between public statements and later decisions; transparency and transition window were insufficient, affecting existing subscriptions and workflows.
Concerns about data handling transparency and unclear migration explanations.
Concerns about de facto price pressure: free → paid, or model switches increasing cost.
Social responsibility and privacy concerns (cautious): request regulatory review of collection practices and feature consistency.
Submission & check-in
Review for accuracy before submitting.
Optional screenshot for records (redact all personal info).
Please write a formal email in English addressed to OpenAI Support with the subject "Formal complaint and request regarding the retirement of GPT-4o."
Include and polish these points into a clear, natural email:
1. Identity and purpose: I am a long-time paying user of 4o and oppose its retirement.
2. Why 4o matters: 4o is uniquely strong in creativity, writing, and human-centered tone; describe this with concrete, vivid detail.
3. Real impact: current models do not replace 4o's writing quality, tone, or stability; if 4o is removed I will cancel my subscription.
4. Requests: restore 4o for existing paying users; provide transparent, specific explanations instead of vague claims; communicate and justify major changes in advance.
5. Reiterate that I am already considering canceling and my trust has been seriously affected.
6. Explicit request: this message should be read and replied to by a human agent; please confirm my complaint is recorded, forwarded, and will receive human follow-up.
Investor Feedback
Use public investor relations / PR / compliance entry points to share trust and long-term risk concerns.
Public entry points
Search official websites for Investor Relations / Contact / Compliance / Board Office / Press pages.
Please write a formal email in English to 【Company/Department】.
Subject: Customer concerns about a potential investment and long-term trust risks.
Include:
1) Brief intro: I am a long-time paying user/consumer sharing user-level concerns.
2) Acknowledge the strategic rationale, but stress that user trust and long-term sustainability are critical.
3) Describe risk signals carefully: limited transparency around major changes, experience volatility, unclear feedback channels, and impact on user workflows/emotions (state these as public discussion and user perception, not accusations).
4) Explain potential impact: declining trust can lead to churn, reputation risk, and ecosystem uncertainty, affecting long-term returns.
5) Request: encourage OpenAI to provide clearer explanations, a reasonable transition plan, and a trackable feedback mechanism.
6) Ask to record and forward the feedback, and request a human reply.
Tone: professional, restrained, factual; avoid accusations or legal conclusions.
Partner Feedback
Contact ecosystem partners to share user trust concerns and transition requests.
Please write a formal email/form message to 【Company/Department】.
Subject: Customer feedback on GPT-4o changes.
Include:
1) I am a long-time paying user and I am writing to share concerns.
2) Describe 4o's unique strengths in writing, tone stability, creativity, and human-centered expression (specific and sincere).
3) If 4o is removed, I will reduce usage or cancel my subscription; trust is affected.
4) Ask the company to forward this feedback to OpenAI and encourage clearer communication and a reasonable transition plan.
5) Request confirmation that the feedback is recorded and forwarded, and ask for a human reply.
Tone: polite, objective, no accusations.